✅ Return and Refund Policy – EasyMedStore


Learn about EasyMedStore’s return and refund policy. We ensure customer satisfaction with clear terms on returns, refunds, and exchanges for medications.

Effective Date: feb 14, 2014

Last Updated: July 10, 2025

🔄 Overview

At EasyMedStore, customer satisfaction is our priority. We understand the importance of reliable service when it comes to health-related products. Due to the nature of pharmaceutical goods, our return and refund policy is designed to ensure product integrity, safety, and compliance with healthcare regulations.

✅ Eligibility for Returns

We accept returns only under the following conditions:

  • The product received is incorrect, damaged, or defective
  • The return request is made within 7 days of delivery
  • The product is unopened, unused, and in its original packaging

📦 We do not accept returns for opened medications, supplements, or health-related items due to safety and hygiene concerns.

💳 Refund Process

If your return meets the eligibility criteria:

  1. Contact us at support@easymedstore.com with your order number, photos (if applicable), and reason for return.
  2. We will review and respond within 2 business days.
  3. Once your return is approved and the item is received, your refund will be processed within 5–10 business days.

Refunds will be issued to the original payment method only. Shipping fees are non-refundable unless the return is due to our error.

🔁 Exchanges

In case you received the wrong or damaged item, we will send a replacement free of charge after verifying your claim. You may be asked to return the incorrect product first, depending on the situation.

🚚 Lost or Delayed Orders

If your order hasn’t arrived within the estimated delivery time:

  • Contact us immediately
  • We will track your order and offer a solution (reshipment or refund if confirmed lost)

We do not refund for delays caused by customs, natural disasters, or incorrect address entries provided during checkout.

❌ Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used medication
  • Digital or downloadable products
  • Items marked as non-refundable on their product page
  • Clearance sale or discounted items

📩 Contact for Returns

For all return-related issues, please contact:

EasyMedStore Returns Department
📧 Email: support@easymedstore.com
📍 Address: (Insert your warehouse/office address if needed)
🕒 Hours: Monday – Saturday, 9AM to 6PM

🛡️ Our Commitment

At EasyMedStore, we maintain a fair and transparent refund process while ensuring your health and safety come first. We value your trust and are here to help resolve any issues quickly and professionally.

Looking for more information?
Visit our FAQ or Contact Us page.