Last updated: November 2025

Welcome to EasyMedStore.com. Your satisfaction is important to us, and we’re committed to providing quality healthcare products with transparency and trust. This Return and Refund Policy explains how you can return eligible items, request refunds, and receive replacements when necessary.

Contents hide
1 1. Eligibility for Returns
2 2. Non-Returnable Products
3 3. How to Request a Return
4 4. Refund Process
5 5. Exchanges and Replacements
6 6. Return Shipping Guidelines
7 7. Contact Information
8 8. Our Promise

1. Eligibility for Returns

We understand that sometimes a product may not meet your expectations. To ensure a smooth return process, please review our Return and Refund Policy conditions below:

  • Items must be unused, unopened, and in their original packaging.
  • Return requests must be made within 7 days of receiving your order.
  • You must provide proof of purchase (such as an order number or invoice).

Due to the nature of medical and healthcare products, some items are not eligible for return.

2. Non-Returnable Products

For health and safety reasons, EasyMedStore.com cannot accept returns for:

  • Prescription medicines and medical devices
  • Opened or used health or hygiene products
  • Perishable or temperature-sensitive items
  • Items labeled “non-returnable” or “final sale”

If a product arrives damaged or defective, please refer to our Defective or Damaged Products section below for assistance.

3. How to Request a Return

To begin a return, contact our support team via email:
📧 support@easymedstore.com

Please include:

  • Your full name
  • Order number
  • Product name and quantity
  • Reason for return
  • Photos (if applicable)

Once approved, you’ll receive a Return Authorization Number (RAN) and step-by-step return instructions. Items sent without authorization may not be processed.

4. Refund Process

After we receive your returned product, it will be inspected by our quality assurance team. You’ll be notified once your refund is approved or denied.

Approved refunds are issued to your original payment method within 5–10 business days.

Please note:

  • Shipping fees are non-refundable unless EasyMedStore.com made an error or shipped a defective product.
  • Refund amounts may be adjusted if the product packaging is damaged or incomplete.

5. Exchanges and Replacements

If you received a defective, damaged, or incorrect item, EasyMedStore.com will send a replacement at no additional cost.

Report any such issues within 48 hours of delivery. Include photos of the damaged item and the shipping label for faster processing.

6. Return Shipping Guidelines

  • Customers are responsible for return shipping costs unless the return is due to our error.
  • Please use a trackable shipping service and retain your receipt.
  • We are not responsible for lost or damaged returns in transit.

7. Contact Information

For questions about our Return and Refund Policy, please reach out to:

EasyMedStore.com Customer Support
📧 support@easymedstore.com
🌐 https://www.easymedstore.com

Our support team is available to help you resolve any concerns quickly and professionally.

8. Our Promise

At EasyMedStore.com, we’re dedicated to ensuring a safe and positive shopping experience. Our Return and Refund Policy is designed to protect your rights as a customer while maintaining the safety standards required for medical products.

We value your trust in us as your healthcare partner. If you have any questions or feedback about our return process, don’t hesitate to contact our friendly support team.